User Data Deletion Policy

At Maalasri Silks, we respect your privacy and are committed to protecting personal data. This page explains how users can request deletion of their personal data collected through our website and WhatsApp communication services.

What Data We Collect

We may collect and process limited personal information required to provide our services, including:

• Phone number
• Message content exchanged via WhatsApp
• Basic interaction or communication logs for customer support

How We Use This Data

Data collected through WhatsApp Cloud API is used strictly for:

• Responding to customer inquiries
• Sending order confirmations and delivery updates
• Providing customer support
• Service-related notifications requested by the user

Messages are sent only to users who have explicitly opted in to receive WhatsApp communications.

How to Request Data Deletion

If you would like your personal data to be deleted from our systems, please send an email request with the subject:

“Data Deletion Request”

to the following email address:

Email: maalasrikpm@gmail.com

Please include:

• Your phone number used for WhatsApp communication
• A short message requesting deletion of your data

Data Deletion Process

• We verify the request to ensure data security
• All related personal data is removed from our systems
• Deletion is completed within 7 working days, unless retention is required by law

Data Sharing

We do not sell, rent, or share personal data with third parties. Data is used only for internal business communication and customer support purposes.

Contact Information

If you have any questions regarding this policy or your data, you may contact us at:

Email: maalasrikpm@gmail.com